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Customer Charter

Housing Agency's Customer Charter

The Agency is committed to providing an excellent services to our various customers. Our aim is to be a customer focused organisation and to courteous, helpful and timely in deal with queries and requests. Our Customer Charter provides information about the standards we aim for in providing our services.

Housing Agency’s Complaints Procedure

We undertake to listen to our customers and engage with them in assessing their level of satisfaction with our organisation and in responding appropriately to their feedback. If you are dissatisfied with any of the Housing Agency’s services, please outline the issues to:

Ciara Galvin or Christina Smith

Corporate Section, Housing Agency, 53 Upper Mount Street, Dublin 2

Tel: 01 656 4100 Email: info@housingagency.ie

Office of the Ombudsman

If you feel like you've been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman. By law the Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in your dealings with us. The Ombudsman provides an impartial, independent and free dispute resolution service.

Contact the Office of the Ombudsman:

Office of the Ombudsman, 18 Lower Leeson Street, Dublin 2

Tel.: Lo-call 1890 22 30 30
Tel.: 01 639 5600
Fax: 01 639 5674
Email: ombudsman@ombudsman.gov.ie
Web: www.ombudsman.ie