Customer Care

Housing Agency's Customer Charter

The Housing Agency strives to provide an excellent service to our various customers. Our aim is to be a customer focused organisation and to be courteous, helpful and responsive in dealing with queries and requests.

Our Customer Charter is supported by our Customer Action Plan which describes how the commitments and standards set out in the Charter will be delivered and evaluated by the Housing Agency.

Housing Agency’s Complaints Procedure

We want to listen to you, our customers and hear how you think we are doing as an organisation, and welcome all feedback. If you are not happy with any of the Housing Agency’s services, please outline the issues to:

Linda Magee, Operations, The Housing Agency, 53 Upper Mount Street, D02 KT73,  Tel: 01 656 4100 Email:

Office of the Ombudsman

If you feel like you've been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman. By law the Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in your dealings with us. The Ombudsman provides an impartial, independent and free dispute resolution service.

Contact the Office of the Ombudsman, Office of the Ombudsman, 18 Lower Leeson Street, Dublin 2 Tel: Lo-call 1890 22 30 30 Tel: 01 639 5600 Fax: 01 639 5674 Email: Web: